FAQs

Do you have a store or retail location?

Violet Moon is an internet based business. Violet Moon does not have a physical location for you to walk in to.

That being said, we are “open” for many more hours than a retail location could offer.

Violet Moon ships within two business days of receiving your order, so rest assured that shopping with Violet Moon, online, is secure and fast, it saves you time, and keeps you out of traffic!

 

Will I receive the same product that I see in the listing photo?

The photos posted of some crystal items will feature a sample item, Since these items are made from natural stones, please expect minor colour, pattern and size differences.

 

Do you offer Gift Wrapping?

If you require gift wrapping it is something that I can certainly accommodate you with.

 

How accurate are the healing properties of stones?

The use of stones or crystals as a wellness therapy is one of personal choice. While stones/crystals have been used historically, to relieve or prevent symptoms, the items we sell or recommend on our website, offer no guarantee of results. Please read our Disclaimer Page for details.

 

Where can I ship my order?

Violet moon ships worldwide.

Please see Shipping Policies for prices all orders are sent using An Post with tracking. If your Country does not show up during the checkout process, please Contact me to have it added.Please note that the customer is responsible for any customs, duties or taxes incurred.

I look forward to your order and to staying conneted to you.