FAQs Violet Moon

About Violet Moon

What is Violet Moon?
Violet Moon is an enchanting boutique specialising in mystical and spiritual products to enhance your life and living spaces. We offer a carefully curated selection of unique home décor, and tools for personal growth and spiritual exploration.
Do you have a store or retail location?
Violet Moon is an internet based business. Violet Moon does not have a permanent location for you to walk in to.
That being said, we are “open” for many more hours than a retail location could offer.
Violet Moon trades in the Bullring Market, Wexford Town at stall 4 on Saturdays. You will also find Violet Moon trading at the Holistic Fairs and other festivals.
How long has Violet Moon been in business?
Violet Moon has been serving the spiritual community since January 2021, growing steadily in our offerings and expanding our reach to support and inspire our customers in their personal journeys.

Ordering and Payments

How can I place an order?
Simply visit our website, browse through our categories, and add the items you wish to purchase to your cart. Once you’re ready, proceed to checkout where you can complete your order securely.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards and other digital payment services to make your shopping experience convenient and secure.

Shipping and Delivery

Do you offer international shipping?
Violet moon ships worldwide.
Please see Shipping Policies for prices all orders are sent using An Post with tracking. If your Country does not show up during the checkout process, please Contact me to have it added. Please note that the customer is responsible for any customs, duties or taxes incurred.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package directly on the carrier’s website.

Returns and Exchanges

What is your return policy?
We accept returns within 30 days of purchase for most items, provided they are returned in their original condition. Please visit our returns and exchanges page for detailed instructions and exceptions.
Can I exchange an item?
Yes, if you wish to exchange an item, please return the original item for a refund and place a new order for the item you want. Detailed instructions are available on our returns page.

Customer Support

How can I get assistance if I need help?
Our customer support team can be reached via email at hello@violetmoon.ie We strive to respond to all queries within 24-48 hours.

Additional Services

Do you offer Gift Wrapping?
If you require gift wrapping it is something that I can certainly accommodate you with.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased and redeemed online. They are a fantastic way to share the magic of Violet Moon with friends and family, allowing them to choose exactly what resonates with them.
How can I stay updated with the latest products and promotions?
Join our newsletter! It’s the best way to stay informed about our new arrivals, exclusive deals, and inspiring content. You can subscribe directly on our homepage or clicking here.

Product Sourcing and Ethics

Where does Violet Moon source its products?
At Violet Moon, we carefully select our products from trusted suppliers who uphold high standards of ethical production. We prioritize transparency and sustainability in our sourcing to ensure that our items are not only beautiful but also responsibly made.
How does Violet Moon ensure ethical sourcing practices?
We are committed to ethical sourcing by collaborating only with suppliers who provide fair working conditions and use environmentally friendly practices. We regularly review our sourcing policies to align with our commitment to the planet and its people.
Are your products environmentally friendly?
Yes, environmental stewardship is crucial to us. We strive to minimize our ecological footprint by choosing suppliers who use sustainable materials and production methods. We also work towards reducing waste in our packaging and operations.

Custom Orders and Special Requests

Can I request custom-made items?
Absolutely! We offer custom spell kits and crystal kits tailored to your specific needs and intentions. Please contact us directly to discuss your requirements, and we will craft something uniquely yours.
How do I handle special requests or customisations?
For any special requests or customizations, please reach out to us via email or through our contact form. We are happy to accommodate unique needs to ensure your satisfaction with our products.

Loyalty and Rewards Program

Does Violet Moon have a loyalty program?
Yes, we value our customers and offer a Loyalty and Rewards Program as a thank you for your continued support. Members earn points with every purchase, which can be redeemed for discounts on future orders.

How can I join the loyalty program and what are the benefits?
Joining our Loyalty Program is easy! Simply sign up through our website, and start earning points right away. Benefits include exclusive discounts, early access to new products, and special members-only promotions.

Do rewards points expire?  
Yes, rewards points expire after one year of inactivity. We encourage our members to redeem their points within this period to take advantage of their benefits.

Safety and Security

How secure is shopping on your website?
Your security is our top priority. Our website uses industry-standard encryption and secure payment gateways to protect all your personal and payment information. We continuously update our security measures to ensure your data is safe.
What measures do you take to protect customer information?
We implement rigorous security protocols, including SSL encryption, secure servers, and compliance with PCI-DSS standards. We do not store credit card details and ensure that our customer data is protected against unauthorized access.